0704-883-0675     |      dataprojectng@gmail.com

THE EFFECT OF COMPUTERIZATION ON SERVICE DELIVERY

  • Project Research
  • 1-5 Chapters
  • Abstract : Available
  • Table of Content: Available
  • Reference Style: APA
  • Recommended for : Student Researchers
  • NGN 3000

ABSTRACT

The study was about the effect of computerization on service delivery in Airtel Uganda.

The study was carried out in Nakawa division, Kampala district. Both primary and secondary data was collected using the questionnaires and review of the existing literature respectively.

A questionnaire was designed which covered the employers, employees and customers of Airtel Uganda. The study showed that most respondents were in agreement that computerization contributes a lot to service delivery in Airtel Company and they pointed out the major reasons for their argument. Recommendations and conclusions were drawn among which included the following: Reducing on the calling rates especially to make Airtel to Airtel call rates slightly cheaper than calls to other networks such that Airtel service consumers can enjoy a benefit over the other networks so that they can stick to Airtel. Sensitizing the public on Airtel’s services and products available and this includes services like mobile money, internet connectivity and sim swaps and replacements. This is because some customers are not aware of these services and this forces some of them to shift to other networks. Need to improve on their customer care department so that incase a customer calls in for guidance, he can be picked up in a polite and professional manner and be guided in line with the services they offer. Use of sales promotion and samples such as offering sales and trade discounts to their customers and also providing samples and training on how to use their products and services so as to capture their attention towards their products and services.  




FIND OTHER RELATED TOPICS


Related Project Materials

THE IMPACT OF MULTIPLE TAXATIONS ON BUSINESS SURVIVAL IN NIGERIA

ABSTRACT

Taxation is one of the major fiscal policies the government of any nation such as Nigeria can...

Read more
EVALUATION OF INTERNAL AUDITING AS A MECHANISM FOR EFFECTIVE MANAGEMENT AND ACCOUNTABILITY IN PUBLIC SECTOR

BACKGROUND OF THE STUDY 

Recently, proper management and accountability of financial resources lik...

Read more
THE IMPACT OF DIVIDEND POLICY ON SHAREHOLDER WEALTH

Abstract: THE IMPACT OF DIVIDEND POLICY ON SHAREHOLDER WEALTH

This research aims to evaluate the impact of dividend policy on shareholder...

Read more
TEENAGE PREGNANCY AND HOW IT AFFECTS EDUCATIONAL DEVELOPMENT OF OUR TEENAGERS

ABSTRACT

The main concern of this study was to final out the teenage pregnancy and how it affects the educational develo...

Read more
INFLUENCE OF N.T.A ENUGU COMMERCIALS ON THE PRODUCT PROMOTION OF INDOMIE INSTANT NOODLES (A STUDY OF CHILDREN IN EMENE COMMUNITY)

Abstract

Influence of commercial advertising on the productpromotion of indomie instant noodles. A study of the children of Emene communi...

Read more
DESIGN AND IMPLEMENTATION OF SALES RECORD SYSTEM

STATEMENT OF THE PROBLEM

            Business centre of Cari...

Read more
NEW MEDIA ADVOCACY AND THE CHALLENGE OF AUTHENTICITY: A STUDY OF YOUTUBE

ABSTRACT

Disinformation, misinformation, and fake news have been and are becoming an increasing problem online. The authenticity of onlin...

Read more
CULTURAL HUMANISM AND THE CHALLENGE OF GLOBAL JUSTICE

ABSTRACT

Philosophers of culture assert that culture is at the root of injustice and subversion of the principles of international cooper...

Read more
EFFECTS OF PRIVATIZATION AND COMMERCIALIZATION OF GOVERNMENT OWNED ENTERPRISE

Abstract

The rates of socioeconomic growth in many developing countries (DCs) are too...

Read more
EXAMINING CORPORATE SOCIAL RESPONSIBILITY AS A RISK MANAGEMENT STRATEGY

ABSTRACT

This study investigated the impact of corporate social responsibility practices on risk management of mining firm in Nigeria. Th...

Read more
Share this page with your friends




whatsapp